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Factors Affecting Work Productivity among Employees in the Business Process Outsourcing (BPO) Industry

Rosalyn Malicay, Jonathan Gano-an


Employee productivity is influenced by a variety of factors. It is essential for increasing employees' performance, which in turn can help organizations to succeed. This study examines how work environment, work load, and supervisor support influence its workforce productivity. Although there have been several past investigations into the factors influencing productivity, this study concentrates on three particular areas. A total of 100 business process outsourcing employees in Davao City participated in this study. The findings showed that a safe working place, workload, and the support of supervisor influenced the productivity of BPO employees. A p-value of < 01 indicates that there is an association between a safe work environment, workload, and supervisor support towards employee productivity. This concludes that Work Environment, Workload and Supervisor Support are positively influential to employee productivity in a business process outsourcing (BPO) employee who participated in this study.


Work Environment; Workload; Supervisor Support ;Employee Productivity; Business Process Outsourcing

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